Help Center

Guides and answers for Replyva vendors. You can also browse articles at support.replyva.com.

Getting started

How do I navigate the vendor dashboard?

Use the sidebar to move between Leads, Clients, Mailbox, Events, and Settings. Your primary workspace tool appears based on your vendor type. Switch businesses from the logo area if you manage multiple brands.

How do leads become clients?

When a lead is marked Booked or Converted, Replyva creates or links a client record automatically. You can also convert manually from the lead detail page.

Billing & plans

Do I need a credit card to start?

No. Your free trial starts immediately with no credit card required. Payment details are only needed when you upgrade.

How do I change my plan or billing cycle?

Open Settings → Billing to upgrade, downgrade, or switch between monthly and annual billing. Changes apply according to your current subscription terms.

Storage & files

How does gallery and file storage work?

Each plan includes storage for galleries, contracts, and uploads. View usage under Settings → Storage. Additional storage can be purchased from billing settings.

Is storage included in my plan?

Yes. Every plan includes photo and video storage. You can purchase additional capacity or enable storage resale to bill clients directly.

Mailbox & messaging

How do I connect my email to Mailbox?

Go to Settings → Email delivery to connect your sending domain or use Replyva relay. Inbound threads attach to leads and clients from participant addresses.

Are client messages encrypted?

End-to-end encrypted messaging is available for eligible plans. Enable it under Settings → Messaging. Replyva cannot read E2E message content.

Troubleshooting

I cannot access my dashboard

Confirm you are signed in with the same email used at signup. If you belong to multiple businesses, select the correct one from the sidebar switcher. Contact support if access was revoked.

What happens to my data if I cancel?

You have 30 days to export all data after canceling. After that, data is permanently deleted.